Moving Damage Claims
Understand Coverage & Filing Steps for Moving Damage Claims with Five Star Moving.
30-Day Claim Submission Window
All damage claims must be filed within 30 days of your job. With the purchase of our Professional Moving Service, Five Star Moving and its employees are only liable for damage that occurs during the load and/or unload process.
Important Transit Notice
Important: Damage that occurs inside your truck during transit is not covered under any valuation protection.
Valuation Protection: $0.60 Per Pound Per Item
We offer valuation protection at a rate of $0.60 per pound, per item based on U.S. Department of Transportation standard weights and measures. If damage is covered, the affected item may be repaired or replaced at this rate.
Items that are part of a set will be valued as individual pieces. Boxes, containers, bags, cartons, or bins not packed by Five Star Moving are excluded from coverage.
Items Not Covered
Uncrated mirrors, sheet glass, marble, lamps, lampshades, and fragile items (ornaments, paintings, china, glassware, etc.). We do not guarantee the mechanical condition of electronics or appliances since we cannot verify their condition before the move.
Particleboard Furniture Note
Furniture made of pressed board, particleboard, or compressed wood is excluded from our damage coverage due to its fragile construction.
Additional Policy Guidelines
*Terms and policies are subject to change without notice. Please refer to our website for updates.